Understand your charging coverage.

Two kinds of coverage

Your charger and the work to install it are covered by separate terms. A manufacturer’s product warranty addresses the equipment. Any installation or workmanship coverage is set out in your written installation agreement.

Your charger’s product warranty

Check the manufacturer’s documentation for the coverage period, registration requirements, exclusions, and the process for getting support. Coverage can differ by charger model, installation setting, and use.

Your installation agreement

Refer to the agreement and invoice for your project to understand what work is covered and for how long. An older website description does not replace those project-specific terms. If you are arranging a new installation, ask for the coverage details with your estimate.

Keep these details together

• Charger make, model, and serial number
• Purchase receipt and manufacturer warranty
• Installation date, invoice, and written agreement
• A description of the issue and any message shown by the charger

Need help with your project?

Contact Flux with your installation details. Do not open electrical equipment or attempt repairs yourself; follow the equipment manufacturer’s safety instructions.